NPS
       
     
 For the first time, we had a quantifiable way to gauge customer satisfaction and benchmark against competitors. We were hearing directly from customers and immediately noticed previously unsurfaced trends and common pain points.
       
     
 Revenue: Launched internal training on tool to increase adoption among teams. Continuously improved support integration for ticket automation & response tracking.  Marketing: Segmented users into re-activation, up- and cross-sell, or referral-reward campaigns based on customer responses.  Product: Identified brand evangelists for user testing, user betas, and feedback on new products.
       
     
 Project reduced churn by 14% after 3 months and was scaled to all business units (5 global brands, including Fabletics and Shoedazzle).
       
     
NPS
       
     
NPS

Introduced in-app NPS and support integration; lead development for mobile personalization features.

 For the first time, we had a quantifiable way to gauge customer satisfaction and benchmark against competitors. We were hearing directly from customers and immediately noticed previously unsurfaced trends and common pain points.
       
     

For the first time, we had a quantifiable way to gauge customer satisfaction and benchmark against competitors. We were hearing directly from customers and immediately noticed previously unsurfaced trends and common pain points.

 Revenue: Launched internal training on tool to increase adoption among teams. Continuously improved support integration for ticket automation & response tracking.  Marketing: Segmented users into re-activation, up- and cross-sell, or referral-reward campaigns based on customer responses.  Product: Identified brand evangelists for user testing, user betas, and feedback on new products.
       
     

Revenue: Launched internal training on tool to increase adoption among teams. Continuously improved support integration for ticket automation & response tracking.

Marketing: Segmented users into re-activation, up- and cross-sell, or referral-reward campaigns based on customer responses.

Product: Identified brand evangelists for user testing, user betas, and feedback on new products.

 Project reduced churn by 14% after 3 months and was scaled to all business units (5 global brands, including Fabletics and Shoedazzle).
       
     

Project reduced churn by 14% after 3 months and was scaled to all business units (5 global brands, including Fabletics and Shoedazzle).